Number 1
Trained Technicians
Technicians must be willing to take time to pre-inspect carpet in all of the areas that need cleaning. They must identify the carpet's construction and fiber, evaluate individual needs and recommend an appropriate cleaning method or procedure. The technician is the key to quality results -- not a particular method, machine or process.
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Number 2
No Hidden Costs
Consumers have the right to expect itemized services and firm prices before technicians begin each portion of the work sold. While technicians may offer added services such as deodorization and carpet protector at an added cost, consumers should never feel pressured to accept anything more than the services they request and authorize. Avoid cleaners who put unrealistic square footage restrictions on coupons. This is a telltale sign of "bait-and-switch" companies to avoid. Swansen's is guaranteed to give you better prices without the hassles.
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Number 3
Safety
All cleaning and specialty agents and equipment used before, during, and after cleaning must be used in strict accordance with manufacturer's recommendations and appropriate safety regulations.
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Number 4
Customer Satisfaction
Cleaning firms should offer workmanship guarantees in writing. Fiber type, carpet construction, installation and maintenance may present circumstances beyond a cleaning technician's control; however, responsible workmanship must be implicit in any work performed.
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Number 5
Pre-Vacuuming
Technicians should carefully pre-vacuum all carpet before other cleaning techniques are employed, regardless of the method of cleaning used. Special emphasis should be placed on vacuuming major entry areas where soils accumulate.
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Number 6
Furniture Moving
Unless clearly specified otherwise, furniture moving to access and clean carpet underneath should be considered part of the normal cleaning job. Items such as fish tanks, water beds, loaded china cabinets, computers, or extremely delicate or fragile furnishings (pianos, antiques) are considered exceptions.
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Number 7
Spotting
Special attention to spots and stains is included in normal job performance. However, time-consuming specialized spotting or prolonged effort on color-added spots may incur an additional charge. Customers should be advised of additional charges before extensive spotting procedures are undertaken.
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Number 8
Preconditioning
Special treatment with "preconditioning" agents in heavily-soiled entry and traffic areas should be included in the cost of cleaning. However, the job cost may increase in extreme soiling situations and consumers should be advised in advance of the need for such increased charges.
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Number 9
Minimal Drying Time
It is the cleaner's responsibility, with the consumer's cooperation, to ensure that the carpet is dried and returned to normal use within a reasonable time frame. The amount of time required for drying will vary with different methods, the degree of soiling, and the aggressiveness of cleaning. However, under no circumstances should carpet drying require more than 24 hours with proper ventilation.
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Number 10
Thorough Cleaning
There should be no difference between "normal" cleaning and "special" cleaning. Clean is clean. Every effort must be made to physically remove as much soil as possible from carpet during cleaning. Further, technicians must take steps to leave fibers as residue-free as possible to prevent accelerated re-soiling. For additional information please call Swansen's
Bellingham at 733-1003 or
Lynden, Ferndale, Blaine, Birch Bay, Everson and Custer phone 371-0101.
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